Role & team overview

Transport Control Tower, currently made up of almost 30 team members, grouped into regions, is focused on providing services for the Local Supply Chain Organization and Integrated Supply Chain entity, performing end-to-end transport and distribution related processes. The Transport Control Tower department plays an important role in the shipping and receiving processes, indirectly contributing to warehouse activities to ensure a high level of customer service.

What you’ll be doing

• Processing transport orders coming from customers
• Responding to routine customer inquiries concerning service ordered
• Maintaining communication daily with customers and taking action in order to respond to their needs
• Tracking the status of orders in the Transport Management System
• Preparing and monitoring performance appraisal indicators (KPI), describing service level for customers being in charge of, providing appropriate data required for a final KPIs generation and KPI’s regular review
• Creating and maintaining relationships on an operational level between Transport Control Tower members and customers
• Working with variety of tools like: TMS, SAP, SharePoint, BI, Office 365

What you can expect

• 3 months of paid internship with a chance of extension
• Flexible working hours
• Working in a hybrid mode
• English as a main internal communication language
• Possibility to gain business knowledge and practical skills in international, diverse teams
• Amazing events, e.g. after work beer events

We are looking for colleagues who:

• Enjoy international environment
• Have proficiency in MS Office
• Speak French and English communicatively (min. B2 level)
• Have a teamwork approach
• Are available for at least 20 hrs per week
• Quickly put ideas into actions
• Have solid organizational skills, dedication and accuracy